SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's everything I've been looking for! The material is thick and sturdy, yet surprisingly light on my shoulders, making it incredibly comfortable to carry around all day. It effortlessly accommodates all my basic essentials, providing ample space without feeling bulky or cumbersome.
I simply love, love, love this purse. The color "Wine Red" is so pretty for autumn. Will probably order another one in a black color.
Looks better in person but also like the photo. Not real big, not to small. Well made !
Let me tell you, this red leather crossbody bag is really high quality! Despite its smaller appearance, it boasts a surprising amount of room inside, along with a convenient zipper pocket for added organization. The high-quality zipper operates smoothly, and the long strap comfortably fits around my shoulder, even with layers on. The classy and sophisticated look of the material is simply unmatched.
Amazing quality! 🌟
Such a beautiful bag!
I'm quite impressed with the size of this bag; it's just right, striking the perfect balance between spaciousness and weight. The quality is top-notch as well. However, I did notice that the zippers are a bit stiff initially, but I'm hopeful that they'll loosen up with continued use. Overall, it's a quality bag.
When it comes to purchasing bags, I tend to be quite selective. I'm the type of person who finds one that matches everything and sticks with it for years on end. However, this purse has managed to break that pattern. In fact, I was so impressed by it that I ended up buying not one, but two for myself, and even got one for my sister. I opted for both the Black and the Red colors, and let me tell you, I couldn't be happier with my decision. One of the first things that caught my attention about this purse was the quality of its material. It's evident right off the bat that the material used is of excellent quality – it's soft to the touch and certainly doesn't give off a cheap vibe. Additionally, the interior of the purse boasts a delightful fabric/design that adds a touch of elegance. Not to mention, the useful pockets inside provide ample storage space for all my essentials, and I especially appreciate the space for a little water bottle, which I always like to carry with me. Another standout feature of this purse is its shoulder strap. Often, I've found myself frustrated with shoulder straps that constantly slip or fall out of place. However, with this purse, I'm pleased to report that the shoulder strap is absolutely perfect. It stays securely in place, allowing me to carry the purse comfortably without any hassle. Overall, I must say that this purse has truly exceeded my expectations. It's rare for me to come across a bag that not only meets but surpasses my standards. The fact that I ended up purchasing multiple colors speaks volumes about how much I adore this purse. If you're in the market for a stylish, practical, and well-made bag, look no further.
I purchased this medium-sized purse for my daily needs, and it's just perfect! It holds everything I require and I particularly appreciate the zippered closure for added security.
Right size. Great quality and price
I absolutely adore the color of this purse! It's not only sturdy but also boasts convenient compartments for organization. Despite its dainty appearance, it exudes a sense of classiness that I adore. This purse has definitely won me over!
I'm quite pleased with this purse. It's just the right size for my needs and has convenient compartments for organization. I have it in both red and black colors, and I'm equally satisfied with both options.
I'm thrilled with the size and bold color of this purse! It sits perfectly by your side, offering just the right amount of space. Unlike many other purses in stores, this one can actually hold all your essentials – wallet, keys, phone, and more – without feeling cramped. Plus, retrieving your items is a breeze thanks to the ample space. I love that it comes with both hand straps and shoulder straps for added versatility. And let's talk about the color – it's a beautiful, rich red that adds a pop of personality to any outfit!
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Highly recommend!
This beautiful, rich-looking bag. Beautiful leather, pockets, appears to be very well made. Can be used as a hand held or over-the-shoulder purse. There are no “cons” with this. Just “pros”. I love it.
I was drawn to this purse by its appearance online, and I just had to make the purchase. To my delight, it arrived swiftly, and I instantly fell in love with it. The bag offers ample space, making it perfect for a mom on the go. The handles are sturdy, and the strap is equally reliable. Overall, it's a fantastic purse.
Love that you can carry it with handles and carrying strap
This handbag has truly impressed me with its impeccable construction and genuine leather material. It's refreshing to find a bag that offers quality in a market saturated with overpriced vinyl options. The rich brick-red color, though slightly darker than expected, still exudes sophistication. While I've encountered minor difficulties with the small zippers, they're a small inconvenience compared to the overall functionality of the bag. Overall, a fantastic value for the money.
CCCCCCCOOOOOOOOOOOOOOOOOOOOLLLLLLLLLLL!!!!!!!!
A must-have accessory!
I'm absolutely obsessed with my new bag! The leather is incredibly soft and smooth, and handle adds a touch of elegance. The solid color design is classic and timeless, plus, it's lightweight, so it's perfect for everyday wear. Couldn't be happier with my purchase! 😊
This red crossbody bag is an absolute game-changer! From its soft and supple texture to its solid color design, it exudes class and elegance. The flap pocket exterior adds both style and functionality, providing easy access to my essentials. Despite its lightweight feel, it offers ample room inside for all my belongings, making it perfect for both day and evening use. The genuine leather construction ensures durability and longevity, making it a worthwhile investment. Highly recommend this versatile and timeless bag!
Perfect size for everyday use! 👌