How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Everything is cool we liked it! Two balls of Mint are probably included to put them in a toy.
This cat toy was bigger than expected (I liked it). The construction quality is very good. It will last a long time. My cats were instantly drawn to the catnip balls that you insert inside the outer edges, which made them want to play with it. The bells are a fun sound too. My only negative is that the suction didnt last long for the areas I placed it. The suction last less than a minute. I tried on the flat laminate flooring and the smooth baseboard (around the door).
My cats really enjoy this interactive spinner. I've filled one with catnip balls and the other with treats (I purchased two). They really engage with both of them and keep them entertained. The suction seems to stay on hardwood & tile. Make sure the surface is clean and your really wet the suction cup and push the air out. They haven't used the bubble in the center yet but I'm sure if I spray a little catnip on there, they will be hooked! Great toy. Highly recommend.
Just received this adorable cat toy, so far my kitten loves it. He’s not old enough for the catnip balls yet but I will use them in the future. Super sturdy, suction cup is good, stuck it right to my dresser.
My cat is still a little hesitant of this toy, but I believe he'll eventually love it. It's great quality and I do like that it comes with cat nip balls, bells and a flashing light to attract the cat. The suction works well; very strong. I currently have it stuck to my bedroom door and it's been stuck there for about 3 days now and hasn't fallen off yet.