SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good purchase
Excellent Product I recommend it
Very good quality product
good games, nice memories.
All good with your accessories and everything well packed
Games without end and also run very smoothly, I can only recommend.
I still can't believe that something so small is so amazing🔝🔝🔝🔝🔝
Exelent console
highly recommended
cool
Good entry into the retro console world. Fun is guaranteed. Unfortunately no built-in Wi-Fi but can be installed via OTG and a WLAN adapter
incredible, now it's time to buggy with it
never have problems with this product
Complies with the description and is an excellent product. You have many games
Great just what I expected and more, good quality great price and good games, all frames, and games I wanted the best retro console at this price
Heyo! deciding to do a review for those who want to buy it. it has a good quality screen and is a perfect size for gaming on. The audio and buttons do size the console down but other than that it’s good. It has 15k games and is a good purchase if you want it for yourself or as a gift!
Fulfills its function
great product recommend It has several super easy and practical games to control 1000 note
It's wonderful, beautiful and nice to play! .. It's already the fourth time I buy it, it's all good from ++++++
I was very pleased with the outcome of this handheld gaming console. good size and weight perfect
Excellent
satisfied
I recommend updating, as I have already done, Arkos, to the 08082024 version, improves the emulators of DS, PSP, and N64.. And a functionality for the FN button, which in the old rom de Fabrica has no function. And most importantly, put a good SD card
beautiful
Absolutely amazing! Has thousands of games with no repeats. buttons are loud, but work perfectly. It came with a screen protector, which was a nice surprise. Very lightweight. Would buy again!