SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love taking pictures, and although I'm not a professional photographer, this drone is easy to use, rugged, and takes great pictures. I love being out in the field and sending the drone out to see the beautiful world we live in. Get a drone and get out there and see nature!
I can't wait to get it out and try it out. The drone is safe to fly. The flight is very stable and really avoids obstacles. Recommended
The drone itself is excellent. I bought some bumper guards to cover the plastic and an aluminum universal joint protector to put in front. I have been flying around the house, flying fast around the corner. I have hit some things and crashed several times, but the additional components I installed did not cause any damage to the drone. Great drone.
Everything arrived right, I have not tested yet but it is exactly the product of the description, it is my first drone and I believe it is a good choice for beginners.
Thank you so much, I received the drone prone fast. Came safe right on time, I love it .
Good product. The transmission line is appropriate, and the transmission rate is as described.
The transfer speed is quite fast, and it can be used on both windows and Mac systems, which is quite convenient.
Beautiful drones, fast transportation. Comes with instructions and an application that can be used for telephone control and video transmission.
I particularly like its stability and ease of operation, which allows me to easily control flight.
Good operation, buying and giving away children is a good choice, with high cost performance and good service
For the money a great choice. Transparent software, rich features including GPS . The obstacle detection system works correctly, but you need to remember to turn it on before start.
This is great drone for my son, easy to setup and easy to fly. Great toy for my son. Great design and great quality, very fun and very enjoyable. Great product with reasonable price.
From takeoff to landing, every action feels smooth and intuitive, allowing me, a beginner, to capture stunning aerial footage effortlessly.
The product is very good, the packaging is very good, and the received goods are in good condition and match the description. I have tested it and it works fine. It's so cool! I recommend it!
Cool copter. Great for flights in the apartment and for training. A lot of posturing emotions for children adults and pets. But will be more careful not to injure them. Brushless Motors. Recommend, thank you very much!!!
I'm flying well. We have to do it in a place where there is no wind. I think it's hard to resist the wind.
Practically a toy, but very useful for learning the use of drones. Camera of mediocre quality, durability, characteristics and materials as described. Everything OK
The build quality is not against, is firmly put together, no charger supplied but that was clearly communicated. Not yet flown, first charge all the batteries, but I will post an update when I do.
I bought this drone to learn on and I have to say it is very well made and extremely dependable. It has many of the features that more expensive Drones do. I recommend highly.
very stable I was very happy.
Nice and good thing. Camera included. It was a present for son, a birthday gift. He is happy.. We are happy🙂
An excellent drone I already did the first Test and loved it all the best
Cool, working thing, let my son play. The only one did not put the second battery that should have been included.
The drone works perfectly, great drone cost benefit. The FPV does have a very long range. The images are very good, but it is normal for the drone that has no gimbal. The camera quality does and Dana professional, but if your intention is just tour and spying around the neighborhood, it goes from L900 drone that is all right.
im happy with it! The drone is amazing, its standing very still if there is medium wind, camera is not shaking, everything is super, recommending the seller ! I will upload pics from the drone so u could see in the night and in day.