SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Big enough to last through the day, and it’s made of safe, food-grade material. Highly recommend!
Nice, except that the opening is a bit hard but it's okay
finally found a water jug that’s both portable and holds enough for my intense workouts
Very nice, I loved it.
Super happy with this jug! It’s leak-proof, so I can toss it in my bag without worrying.
I like it practical and the quality well, ...... .. what is necessary ......
Good bottle, Open tight, no seal, no leak, it's fine.
Good bottles.
The lid gets a little stuck but it's super good
Its very nice and portable. It was in a good condition when I got it and it looks so smooth and clear..I love it
Nice bottle and nice made but unfortunately the closing and opening is cracked which prevents proper use of the bottle
The bottle for the water did shvidko!!! to the seller. The quality of the norms, I will describe everything. Garna on the viglyad, ob'm 750 ml, Plastica hard, do not oppress, I recommend
The goods arrived quickly, in 10 days. Bad packaging. Put just in a regular bag. The lid on the bottle is damaged. Although the bottle itself is very good. Ordered three bottles, one damaged.
Nice bottle, looks good. for walking with the baby is the very thing! Only comes off very hard, I hope it will develop over time)
Duge shvidka delivery, Garna yakiste, ZNOM Mai to the smell of plastic Yak buvai for the ringing, I recommend the seller
Acceptable quality in relation to the price. The lid closes well, does not pour water. I take it in the backpack to the gym. Arrived before the scheduled date. Very good.
Beautiful bottle. It is hard to open, the child cannot open, I hope it will be normal over time.
Very beautiful and with good quality, I don't think it will hold the lid much, it feels fragile, but I liked it, thank you very much.
love how it’s big enough to meet my hydration needs, yet it’s still easy to carry
Good day!!! It is good👍👍👍The plastic is good
Very good, is the second bottle I buy Thank you very much is resistant and it fits enough to go to the gym.
Thank you very much. I recommend it.
No more running out of water mid-workout. This jug’s capacity is just right and it’s so durable!
average material good stuff for regular use
I am very pleased, the bottle is great. The bottle was good grade. I recommend it.