SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A real hit! The chirping sound is a great sensory stimulant.
A lifesaver during lockdown. Keeps our pup busy while we work from home.
I got this for my chihuahua who seems to have endless energy. This toy not only keeps him busy but also stimulates his curiosity with its chirping sound and colorful lights.
Great product! The automatic modes keep my puppy engaged all day.
Perfect toy to keep my pup active and entertained!
Our Shih Tzu can't get enough of this interactive ball that rolls around all by itself. The changing modes from fast running to slow running keep him entertained throughout the day!
Rechargeable feature saves us from constantly buying batteries. Great design!
Suitable for various floor types - marble, wood, tiles. So versatile!
We've tried many toys before but nothing compares to this one: an active rolling ball that works perfectly on marble floors! No more worrying about scratches or damages.
worthwhile
The automatic modes are genius, keeps my dog guessing what’s next.
This toy is a fantastic addition to our pet supplies. Its ability to change modes automatically keeps my dachshund engaged and active throughout the day.
My poodle loves this interactive ball! It's like having a playmate that never gets tired. The chirping bird sound stimulates his curiosity and the two long tails are perfect for tugging games.
The long tails add extra fun, my dog can't resist chasing them!
I love how this rolling toy interacts with my dog, keeping him busy while I'm at work. Plus, it’s rechargeable which means no extra cost on batteries!
Works effortlessly across different floor types, even on our carpets.
This rolling ball has made playtime more exciting for our puppy.