SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the purchase
I am absolutely thrilled with these earbuds. The sound quality is just phenomenal, and the ANC feature really helps to block out all the noise. It's like having my own personal quiet zone wherever I go! Plus, they're super easy to connect any of my devices thanks to Bluetooth 5.3 technology. The battery life also impresses me - no more worrying about charging them every few hours! They fit snugly in my ears and don't fall off even when I'm jogging or doing yoga.
The earbuds are pure bliss. The ANC feature is a blessing, blocking out all the background noise.
Highly recommended!
These buds are a revelation! Never thought wireless could sound this good until I came across these beauties. The Hi-Res LDAC takes your music experience to another level altogether, providing an immersive listening experience that's simply unparalleled. And let's not forget about their impressive battery life - it lasts for hours on end without needing a recharge.
love it
Amazing sound quality and super comfy fit
good
The audio quality of these earbuds is top-notch; you can hear every detail clearly whether you're listening to music or taking calls. Their ANC feature works wonders too, creating a bubble of silence around you so that nothing disturbs your peace while enjoying your favorite tunes.
the audio quality? top-notch 👌
really impressed.
A big thumbs up for these amazing earbuds!
These earbuds have been an absolute game-changer for me! From crystal clear calls to immersive music sessions, they've got me covered on all fronts. The Bluetooth connectivity is seamless and quick too which makes pairing them with different devices a breeze.
These earbuds provide an immersive listening experience like no other.
Impressive battery life, perfect for my long commute
A big thumbs up for these amazing earbuds! Not only do they offer superior sound quality but their design ensures comfort during prolonged use as well – something that’s always been important for me since I use them extensively throughout the day.
great buy!