SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have a habit of never taking off jewelry once I put it on. I've had this ring on since June, and it's been through everything. Although a jewel fell out after six months and the gold started fading this month, it's still a great product. I'll definitely buy another to replace it.
I bought this ring as a gift for my wife, and it has been a huge hit. The design is sophisticated, offering a mix of contemporary flair and timeless elegance. The quality is apparent in the weight and feel of the ring, suggesting it will last for years to come. My wife loves how it seamlessly transitions from day to night, enhancing her outfits with its distinctive charm. She's remarked on how many compliments she's received, which speaks to its unique appeal. It's not just a piece of jewelry; it's become a conversation starter and a beloved item in her collection. I'm thoroughly impressed with the craftsmanship and thought that went into this ring
I love wearing this ring;.
Purchasing this ring was a great decision. The detail in the design is impeccable, offering a unique style that blends different elements seamlessly. It's sturdy yet has a refined look that goes well with anything. I've noticed that it doesn't scratch or tarnish easily, which is a testament to its quality. It's a versatile piece that has become a staple accessory for me
I've been wearing this ring since I received it about two weeks ago. It hasn't caused any skin discoloration or tarnishing. It's an amazing ring for the price and is of very high quality. It's super cute!
I ordered two gold rings and one silver to stack them, and I wear them daily. They complement every outfit and are of good quality. There are no green marks left behind!
The craftsmanship of this ring is fantastic. It has a sturdy feel, yet it’s so stylish and sophisticated. I’ve worn it to various events, and it’s always a conversation starter. It’s a perfect blend of durability and design
As someone who loves accessories but often loses them, this ring was a perfect purchase. It's affordable and stylish, adding elegance to any outfit without being overpowering.
I'm in love with this ring! It's the perfect combination of chic and classic. The quality is outstanding, with a durable feel and a luxurious look. It fits comfortably and adds a sophisticated touch to every outfit. I've had it for several months now, and it still looks as stunning as the day I got it. It's definitely a piece that stands out in my jewelry collection
What an incredible find this ring was! The design instantly caught my eye, blending classic elements with a modern twist that feels both chic and timeless. The craftsmanship is outstanding, with every detail finely executed to create a piece that's not just beautiful but also robust. It's the kind of jewelry that feels special, whether I'm dressing up for an event or just accentuating my everyday style. The comfort level is exceptional, allowing for all-day wear without any discomfort. It's become a staple in my wardrobe, consistently earning compliments for its elegance and uniqueness. This ring is a standout product that delivers on both style and quality
I'm so impressed with this ring that I'll probably order more. The gold color is perfect, the CZ stones are clean, and the numeral details are precise. The sizing is accurate, and I love stacking it with other rings.
It arrived promptly, fits perfectly, doesn't tarnish, and looks just like the picture. I can't praise it enough.
I gifted this ring to my wife, and she's thrilled. It has a luxurious look, feels solid, yet is surprisingly comfortable. It’s become her favorite piece, versatile enough for daily wear and special occasions alike
I got this for my girlfriend on her birthday, and it was a hit. The ring's design is both elegant and modern, with a striking contrast between the shiny metal and the shell-like accent. She's been wearing it non-stop, and it's held up beautifully. It's rare to find a piece that's both trendy and timeless, but this one nails it. She's constantly complimented on it, which makes me feel like I made the perfect choice
Feeling delighted that the initial response is joyful! The ring fits perfectly, maybe a bit snug, so I opted for a larger size. The cost is incredibly low, making it tempting to buy another one. I'm very grateful; this ring is flawless. It's comfortably thick, and the small crystal chips look very genuine. The design of this ring is commendable.
I'm really happy with the silver and gold rings I ordered.
I'm thoroughly enchanted with this ring! It strikes the perfect balance between durability and delicate beauty. The design is incredibly detailed, showcasing a thoughtful blend of textures and materials that elevate it to a work of art. It's not often that you find a piece of jewelry that's as sturdy as it is gorgeous, but this ring hits the mark. It's adaptable to various styles and occasions, making it a versatile addition to my collection. The comfort factor is also impressive; it's so easy to wear, I hardly notice it's there. Yet, its impact is significant, often drawing admiring glances and compliments. This ring is a testament to quality craftsmanship and style, and I'm so glad to have it in my life
I can't say enough good things about this ring. The design is just exquisite, offering a subtle yet striking appearance that enhances any look. The quality is evident in its solid feel and the way it maintains its shine and detail over time. It's comfortable, stylish, and durable, making it a valued addition to my collection. I get compliments every time I wear it, and it feels like a piece of luxury on my finger
This ring is simply stunning! It has a classic elegance with a modern twist. It feels durable and has kept its shine through constant wear. It’s a piece that always garners compliments and feels special every time I wear it
I bought two of these rings, and I absolutely love them! They're simple, and the rhinestones add a nice touch of sparkle. It's too early to tell how they'll age, but so far, they're great!
This ring is absolutely phenomenal! It's not just the aesthetic aspect, which is stunning, but also the quality and comfort. The design is ingenious, incorporating elements that give it a rich, textured look while maintaining a smooth and comfortable fit. It feels bespoke, like it was made just for me. I wear it daily and it still looks as pristine as the day I got it, which is a testament to its durability. It's versatile enough to wear with any ensemble, adding a refined touch that's both subtle and striking. I've never been one to write reviews, but this piece deserves all the accolades. It's a clear favorite in my jewelry box, and I can't recommend it enough
Impressed with this purchase! The ring has a unique style that blends different elements seamlessly. It’s durable, yet lightweight and comfortable for all-day wear. It stands out in my jewelry collection for its elegance and quality
This is my favorite ring ever. I ordered the first one about two months ago and haven't removed it since. It looks exactly the same and hasn't caused any skin discoloration or tarnishing. I love it so much that I ordered a second one.