SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the design!
Absolutely love this watch! The square design is modern and chic, making it a great accessory for any outfit. It's lightweight, comfortable to wear all day, and the leather strap feels premium. The quartz movement ensures I’m always on time. It's a quality watch that stands out in a crowd.
This watch is stunning and of surprisingly high quality, exceeding my expectations. However, it's a bit smaller than I anticipated.
The strap's a bit short even for my small wrists. Still love how it looks overall.
Gorgeous.
It’s been a fantastic addition to my collection!
I've received numerous compliments on this square dial watch. Its simple elegance is perfect for any occasion, and the leather strap is genuinely comfortable. The time accuracy is spot on, and the dial is easy to read. It’s a versatile piece that adds a touch of sophistication to my wrist.
Been rocking this square dial watch for a few weeks, and it’s been fantastic. It’s not just a watch; it’s a statement piece that's versatile enough for both work and play. The leather strap and precise quartz movement are top-notch. Durable and stylish, it’s become my go-to daily watch.
Gives good bang for the buck. The strap could be better, but for the price, it matches the photo well. Solid purchase.
Kind of feels like something a kid would wear.
Honestly, it's pretty and worth the price. I do recommend it.
Super cool and came sooner than I thought. I'd definitely recommend it.
Looks neat and matches lots of different styles!
Totally into this. The fabric, patterns, and colors are my thing.
Adore the design. It's classy, has a nice wristband, and is an incredible deal.
Really good, just a tad small.
Nice clock. The cut is very comfortable and soft. Price/quality 100% recommended.
A bit on the small side than expected. Still, it's a bargain.
Gorgeous watch! Totally worth the money.
Super cool, especially the strap material.
Ended up smaller than I guessed, but I still like it.
Super cute, I liked it and would recommend it.
Big fan of how compact and straightforward it is.
Really digging this one; it's super lightweight, feels premium, and looks even better up close.
Looks sharp, feels like it cost a fortune. Perfect for formal wear. Happy with my purchase.