How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Waterproof fabric and sturdy buckles - perfect for any weather!
The round pocket is such a great feature – just right for storing treats. My dog loves it too!
i'm really enjoying using this pouch during our walks. So convenient having separate compartments for different items.
This bum bag has made our daily walk routine so much simpler! Love how easy it is to adjust as well.
meh
I'm extremely impressed by this pooch pouch! Its robust construction assures me that my investment will last for years to come. Furthermore, its design features like adjustable straps make our outdoor ventures more enjoyable as they provide comfort without compromising style or functionality.
A durable and stylish solution, fits enough in it
The convenience offered by this waist bag cannot be overstated! It's not only designed with premium quality materials but also includes thoughtful details like separate pockets for different items making organization effortless during our walks together.
This bum bag is a godsend! It's made from high-quality materials and has an strap for the perfect fit. Plus, the two pockets are super handy.
This bag’s adjustable strap ensures a comfortable fit every time. Love it!
Finally, a pouch that’s as practical as it is stylish! The waterproof fabric ensures everything stays dry while the eco-leather gives it a premium feel.
This pouch has been a lifesaver for our daily walks. The quality of the materials is fantastic - waterproof Oxford fabric and soft eco-leather that's both durable and comfortable to wear., the two separate pockets are perfect for keeping everything organized.
This waist bag has been such a game changer. The durable metal buckles mean I don't have to worry about anything breaking during our walks.
The waterproof fabric of this pouch is perfect for unpredictable weather.
Two practical pockets make dog walking so much easier.
I'm loving this pooch pouch! Its two compartments keep treats and poop bags separate which makes dog walking so much easier.
The quality of this waist bag is top-notch - sturdy Oxford fabric, soft eco-leather, and reliable metal fasteners. Definitely recommend!
I'm loving this dog walking bum bag! It's made from premium materials which means it can withstand any weather conditions, making it ideal for those unpredictable rainy days. The adjustable strap ensures a perfect fit every time, while the two practical pockets keep treats and poop bags separate!
What initially drew me towards this product was its sleek design, but upon receiving it, I was pleasantly surprised by its functionality. Its two pockets are perfect for storing all necessary items during walks without creating unnecessary bulk!
superb
This bum bag has made our daily walk routine so much simpler! Love how easy it is to adjust as well
This bum bag has been a game-changer in our daily routine. It’s not only stylish but also practical with separate compartments for different items and an adjustable strap that ensures comfort throughout our long strolls around town or quick runs in nearby trails.
The waterproof fabric of this pouch is ideal for unpredictable weather conditions.
Two separate pockets make organization easy during our walks. Fantastic product!
What an excellent product! This waist bag is crafted with high-quality material ensuring its durability even in harsh weather situations. I love how there are two different compartments – one round pocket for treats and another rectangular one for poop bags – so handy!