SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estelex.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estelex.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch is the ideal companion for any business professional. Its size is perfect for daily wear, and its water-resistant feature adds a layer of practicality. I've received numerous compliments on its elegant design, which pairs well with any business attire
I am delighted with this watch's performance and design. Its dimensions make it an ideal fit for my wrist, ensuring comfort throughout the day. The waterproof nature of the watch provides durability and protection against the elements, making it a reliable choice for the busy professional. The design is sleek and professional, perfectly complementing my business attire. It has quickly become a favorite in my collection, offering both functionality and style in equal measure
I purchased this watch for my son, who collects timepieces and had never owned one of this style before. He took a cue from me, as I've been wearing a similar style for years. It's so lightweight that it feels like wearing nothing, yet its beauty is undeniable.
I'm really drawn to the design of this watch. It's been catching the attention of my friends as well.
A lovely watch! I adore it!
I'm delighted with this watch's blend of functionality and style. Its water resistance makes it suitable for unexpected situations, while its sophisticated design ensures I look my best in business settings. It's a reliable accessory that keeps time accurately and enhances my professional appearance
This watch is a masterpiece of engineering and aesthetics. Its size is perfectly suited for the professional environment, offering legibility without being overly conspicuous. The waterproof functionality is a testament to its durability and craftsmanship, allowing it to withstand daily wear and tear. The design is both modern and timeless, enhancing my business outfits with an air of sophistication and elegance. It has become my go-to accessory for all occasions, reliably keeping time and turning heads
I am extremely satisfied with this watch, particularly its ideal size and water-resistant feature. The 38.5mm case size is perfect for a professional setting, offering clear visibility without being too bulky. The waterproof quality provides an extra layer of protection, making it suitable for everyday wear regardless of weather conditions. The watch's design is both elegant and practical, fitting seamlessly with my business attire. Its precise timekeeping is reliable, helping me maintain punctuality in my professional life. The watch's overall quality and performance have exceeded my expectations, making it a favored choice in my collection
These watches are of nice quality and look smart. We're loving them!
This watch is a true masterpiece for the discerning professional. Its sleek design and optimal size make it an ideal accessory for the business environment, while the water-resistant capability adds an extra layer of practicality. I've worn it during high-stakes meetings and casual business lunches alike, and it never fails to impress. The precision and durability of this watch are commendable, offering peace of mind amidst the hustle and bustle of business life. It’s not just a timekeeper; it’s a statement of reliability and class
I recently acquired a sleek, water-resistant timepiece perfect for professional settings. Its size is ideal, not too bulky but substantial enough to make a statement. The durability is impressive, handling daily wear with ease. It's become a staple in my wardrobe, seamlessly transitioning from office to evening events
It's a beautiful, classy watch at a fantastic price. I bought it mainly for a professional look at work, and it delivers perfectly with its clean appearance and brown leather band. I absolutely love it; a definite 5-star choice!
I anticipated enjoying this watch based on its online presentation, and it hasn't disappointed. It's fashion-forward, visually appealing, functional (unlike some online purchases), and comfortable on the wrist.
Of all the nice watches I've owned, this one stands out as my favorite. It has endured accidental bumps and splashes without a scratch, showcasing its durability.